Terms of Service

Effective November 8, 2026

These Terms of Service (the "Terms") are a binding agreement between you and Cairn Labs, Inc., a Delaware corporation with its registered office at 1209 Orange Street, Wilmington, DE 19801 ("Cairn", "we", "us"). They govern your use of the Cairn website, applications, browser companion, messaging bots and related services (together, the "Service").

By creating an account or using the Service you accept these Terms. If you do not accept them, do not use the Service. If you use the Service on behalf of an organization, you confirm that you have authority to bind that organization, and "you" refers to the organization.

1. What the Service does

Cairn keeps a dated record of job applications. It reads emails you forward or connect, portal pages you open or authorize us to visit, and messages you send us, and it links that information to applications in your tracker. It also offers reminders, automations, job recommendations and market digests.

Cairn does not submit job applications on your behalf. Cairn does not guarantee any employment outcome. Classifications produced by rules or models are estimates, each shown with a confidence score and the evidence used; you remain responsible for confirming them.

2. Eligibility and accounts

You must be at least 16 years old, or the age of digital consent where you live if higher, to use the Service. You must provide accurate information and keep your sign-in credentials confidential. You are responsible for activity under your account unless it results from our breach of these Terms.

You may enable two-factor authentication and passkeys. We may require them for certain actions, such as viewing an audit log or exporting data.

3. Plans, fees and billing

The Free plan costs nothing. The Pro plan is billed at the price shown at checkout, currently $14 per month or $120 per year, in US dollars. Teams and institutional plans are billed per active seat under an order form.

Paid plans renew automatically at the end of each billing period until cancelled. We will give at least 30 days' notice by email before any price increase, and the increase will take effect at your next renewal.

Taxes are added where required by law. You authorize us and our payment processor to charge your payment method for recurring fees.

4. Cancellation and refunds

You may cancel a paid plan at any time from Settings → Billing or by writing to support@getoncairn.com. Cancellation takes effect at the end of the current billing period and you keep paid features until then.

If you cancel an annual plan within 30 days of first purchase, we refund the full amount. Outside that window, annual fees are refunded pro rata for whole unused months on request. Monthly fees are not refunded except where the law requires.

If we terminate your paid plan for reasons other than your breach, we refund any prepaid fees for the unused period.

5. Your content

"Your Content" means everything you provide or authorize us to collect: application records, notes, emails, portal extracts, messages, documents, résumé text, credentials and preferences. You own Your Content.

You grant Cairn a limited, non-exclusive, worldwide licence to host, store, process, transmit and display Your Content solely to provide, secure and improve the Service for you, and to comply with law. This licence ends when Your Content is deleted from our systems under the Privacy Policy. We do not sell Your Content and we do not use it to train models offered to other customers.

You confirm that you have the right to provide Your Content to us. In particular, you confirm that you are entitled to forward or connect the mailbox you use with Cairn and to let Cairn read the portal accounts you connect.

6. Email, portals and the browser companion

Forwarding. Where forwarding addresses are available, we issue you one. Email sent to it is processed under the Privacy Policy. Do not forward mail you are not entitled to share.

Mailbox connection. On paid plans you may connect Gmail or Microsoft 365 with read-only scope, or another mailbox over IMAP with an app password, which Cairn uses read-only. You can disconnect at any time, which revokes our token or deletes the stored app password. Use of information from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

Browser companion. The companion reads only pages you open while signed in to your own portal accounts and sends extracted status information to your account. It does not act on your behalf.

Portal sync. On paid plans you may ask Cairn to visit applicant portals for you using credentials you store in the vault (section 7). Portal sync runs in an isolated browser session, reads status pages only, and never submits applications or changes portal data. Where a portal's terms forbid automated access, we will not run portal sync against it and will tell you so.

7. Credential vault consent

If you store a password, token or API key with Cairn, you consent to the following:

1. We encrypt it with a per-secret key before it is written to storage, and we bind it to your account so it cannot be re-attributed.
2. We use it only for the purpose you selected: signing in to the named portal, or calling the named model provider.
3. We never show it to staff, to a model, or to any other user. Access is logged in your audit trail.
4. You may delete it at any time, which stops the related feature immediately.
5. You are responsible for the terms of the third-party account the credential belongs to, and you confirm that storing it with us does not breach them.

8. Messaging: Telegram, SMS and WhatsApp

Telegram. Linking a Telegram chat lets you send commands and receive updates there. Message and data rates set by your carrier or provider may apply.

SMS consent. By entering your mobile number and confirming it, you agree to receive recurring automated text messages from Cairn about your applications, reminders and account at that number. Consent is not a condition of purchase. Message frequency varies with your activity and settings. Message and data rates may apply. Reply STOP to any message to cancel; you will receive one final confirmation text. Reply HELP for help or write to support@getoncairn.com. You may also revoke consent by any reasonable means, including from Settings → Messaging, and we will honour it within 10 business days. Carriers are not liable for delayed or undelivered messages.

Quiet hours. You may set quiet hours and a time zone. We hold non-urgent messages until the window ends. Security notices are sent regardless.

9. Models and bring-your-own-key

Some features call large language models. By default they run on Cairn's platform account within the budget of your plan. You may instead store your own provider key, in which case calls run on your account with that provider and are subject to its terms and prices.

We send models redacted text only: email body text and job posting text with addresses, links, tokens and vault contents removed. We never send credentials. Model output is an estimate; review it before acting on it.

10. Acceptable use

You must comply with the Acceptable Use Policy, which is part of these Terms. In short: use the Service for your own, or your organization's members', job searches; do not attempt to access other users' data; do not use the Service to send unsolicited messages; do not circumvent portal or website terms; and do not reverse engineer the Service except where the law permits.

11. Institutions and seats

Where an institution purchases seats for its members, the institution is the customer and the member is the user. Institutions see aggregate and cohort views and the fields the member chooses to share. Institutions do not see email text, portal extracts, messages or vault contents. The Data Processing Addendum applies to institutional customers.

12. Intellectual property and feedback

The Service, including its software, design system, text and trademarks, belongs to Cairn and its licensors. These Terms grant you no rights in them other than the right to use the Service. If you send us feedback, you grant us a perpetual, royalty-free licence to use it without obligation to you.

13. Third-party services

The Service relies on third-party providers listed in the Privacy Policy and on the Security page. Their terms govern your relationship with them where you have one, for example your Telegram account or your model-provider account. We are not responsible for third-party services we do not control.

14. Suspension and termination

You may delete your account at any time from Settings → Data. We may suspend or terminate your account if you materially breach these Terms, if required by law, or if the Service is discontinued. Where practical we will give notice and an opportunity to export your data first.

On termination your right to use the Service ends. Your data is deleted under the retention schedule in section 7 of the Privacy Policy: it is erased from our live systems when the 30-day grace period after a deletion request ends, and that section says what is true of backups.

15. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that classifications are correct, that emails will be received, that portals will remain accessible, or that the Service will be uninterrupted or error-free.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

16. Limitation of liability

To the fullest extent permitted by law, Cairn and its officers, directors, employees and suppliers will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost opportunities, lost data or loss of goodwill, arising from or related to the Service.

Our total liability for all claims arising from or related to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim and (b) US $100.

These limits do not apply to liability that cannot be limited by law, including liability for gross negligence, wilful misconduct, or death or personal injury caused by negligence.

17. Indemnity

If you are using the Service on behalf of an organization, the organization will defend and indemnify Cairn against third-party claims arising from the organization's breach of these Terms or misuse of the Service. Individual consumers are not required to indemnify Cairn.

18. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. If you are a consumer in a jurisdiction whose mandatory consumer-protection laws give you additional rights, those rights are not affected.

19. Dispute resolution and arbitration

Informal resolution first. Before starting any formal proceeding, you and Cairn agree to try to resolve the dispute informally. Send a written notice describing the dispute to legal@getoncairn.com, or we will send one to your account email, and both sides will negotiate in good faith for 60 days.

Arbitration. If the dispute is not resolved informally, it will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Wilmington, Delaware, or by video conference, or in the county where you live if you prefer. Cairn will pay all filing and arbitrator fees for claims under US $10,000 unless the arbitrator finds the claim frivolous. The arbitrator may award the same relief a court could award to you individually.

Exceptions. Either party may bring an individual claim in small-claims court. Either party may seek injunctive relief in court to protect intellectual property or to stop unauthorized access to the Service.

No class actions. Claims may be brought only on an individual basis, not as a plaintiff or class member in any class, consolidated or representative proceeding. If this waiver is found unenforceable for a particular claim, that claim will proceed in court, not in arbitration.

Opt-out. You may opt out of this arbitration section by emailing legal@getoncairn.com within 30 days of first accepting these Terms, stating your name, account email and that you opt out of arbitration. Opting out does not affect any other part of these Terms.

20. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days' notice by email and in the product before the new Terms take effect. If you do not agree, you may cancel before the effective date. Continued use after the effective date is acceptance of the new Terms.

21. General

These Terms, the Privacy Policy, the Acceptable Use Policy, the Cookie Policy and, where applicable, the Data Processing Addendum and any order form are the entire agreement between you and Cairn about the Service. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor in a merger, acquisition or sale of assets, with notice to you. Notices to Cairn should go to legal@getoncairn.com; notices to you go to your account email.

22. Contact

Cairn Labs, Inc., 1209 Orange Street, Wilmington, DE 19801, United States. Email: legal@getoncairn.com. Support: support@getoncairn.com.